Privacy Policy

Effective date: 17 September 2025

This Privacy Policy explains how Couchly Ltd collects, uses, and protects your personal information when you visit our website, register for an account, or make a purchase. By using our site, you agree to the terms described here.

Information We Collect

We collect personal details that you provide directly, including your name, email, address, phone number, and payment information when placing an order. Optional demographic details may also be provided by you. We may collect technical information automatically (such as cookies, IP addresses, and browsing behaviour) to improve site performance.

How We Use Your Information

Your information is used to:

Process and deliver your orders
Respond to your enquiries and provide customer support
Send marketing communications if you have opted in
Improve our website and services

We do not sell or rent your information. We share it only with trusted third parties necessary to fulfil your order (e.g., couriers, payment processors, Mailchimp for newsletters).

Cookies

Our site uses cookies to recognize returning visitors and tailor your shopping experience. Cookies help with login convenience, order tracking, and analytics. You can disable cookies in your browser, but some features may not work properly.

Your Rights

You have the right to access, correct, or request deletion of your personal data. You may also opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

Security

We use secure SSL encryption to protect sensitive information such as payment details. Access to personal data is restricted to employees who need it to perform their roles. Our servers and systems are maintained in secure environments.

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